Returns & Exchanges
At The Whistling Kettle, we want you to be completely satisfied with your premium tea and accessories. If your order doesn't meet your expectations, we offer easy returns on non-perishable hardware and unopened tea products within 30 days of purchase.
Initiate Your Request
Contact our customer service team via email with your order number and a brief explanation of why you would like to return the items.
Prepare the Package
Carefully pack the unused items in their original packaging to ensure they are protected from damage during the return transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing