Frequently Asked Questions
Everything you need to know about our premium teas and treats.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins are designed specifically for this purpose.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are your tea blends organic and ethically sourced?
Yes, we prioritize sourcing from sustainable gardens and offer a wide selection of USDA Certified Organic teas. We work closely with growers to ensure fair labor practices.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened tea or food products. However, if your order is damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placement, and we will do our best to accommodate you.